DecorFM’s Shipping Policy:
1. Faster Shipment Option:
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Expedited Shipping: We offer expedited shipping options with delivery within 6-9 business days. However, please note that this service is subject to availability and requires confirmation from our customer service team. If you require expedited shipping, please contact us at info@decorfm.com for more details.
2. Shipment Destinations:
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Global Delivery: We currently deliver to the United States and Canada. If you need delivery to a destination not listed, please contact us at info@decorfm.com for further assistance.
3. Shipment Processing Time:
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Processing Duration: All orders are processed within 3-10 business days (Monday-Friday, excluding holidays). Processing times may vary depending on the product and order volume.
4. Shipping Rates and Delivery Estimates:
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Shipping Costs: We offer free standard shipping on all orders across our entire site. If you choose expedited shipping, shipping charges will be calculated and displayed at checkout. Please note that Air Shipping and Expedited Shipping require prior confirmation with our customer service team.
5. Shipping Times:
| Destination |
Shipping Method |
Estimated Delivery Time |
| United States |
Standard Shipping |
20-35 business days |
| United States |
Air Shipping |
10-15 business days (Contact customer service) |
| United States |
Expedited Shipping |
6-9 business days (Contact customer service) |
| Canada |
Standard Shipping |
20-35 business days |
| Canada |
Air Shipping |
10-15 business days (Contact customer service) |
| Canada |
Expedited Shipping |
6-9 business days (Contact customer service) |
Note: For Air Shipping and Expedited Shipping options, please contact our customer service team at info@decorfm.com to confirm availability and obtain detailed information before selecting these options during checkout.
6. Shipping Methods:
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Shipping Methods: We offer various shipping methods based on the product and destination. These include sea freight and air freight options. The specific shipping method will be selected to best meet the delivery time requirements and the nature of the product.
7. Shipment Confirmation and Order Tracking:
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Tracking Information: After your order is shipped, you will receive a Shipment Confirmation email containing your tracking number(s). Please note that the tracking number may take up to 48 hours to become active.
8. Regarding Tracking Updates:
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UPS/FedEx Tracking Queries: If your tracking number does not update after creation, do not be concerned. This is the final courier's tracking, and updates may not appear until the package is scanned by UPS/FedEx. If you need more information about your package, feel free to contact us at info@decorfm.com.
9. Customs, Duties, and Taxes:
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Customer Responsibility: DecorFM is not responsible for any customs duties, taxes, or fees that may apply to your order. These charges, if applicable, are the responsibility of the customer.
10. Damages:
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Reporting Damaged Orders: If your order arrives damaged, please contact us at info@decorfm.com immediately. Please retain all packaging materials and the damaged goods until your claim has been processed.
11. Return & Refund Policy:
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Return Procedures: For detailed information about returns, please refer to our Return & Refund Policy. If you have any questions, please contact us at info@decorfm.com.
12. Contact Information:
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Further Assistance: If you have any questions or need further assistance not covered in this policy, please reach out to us at info@decorfm.com.
